© 2018 by Justin & Eric's Computer Repair, LLC.

6175-A Santa Teresa Blvd., San Jose, CA, 95123

408-351-1234

Custom Contracts

To get started give us a call!

Service Level Agreement

  • 0-4 hour for a first response within business hours

  • up to 8 hour for attempted resolution for issues that are classified as High priority

  • up to 24 hours for issues classified as Medium priority within business hours

  • Onsite assistance will be guaranteed to be preformed within 72 hours, during the business week

  • Remote assistance will be provided within business hours dependent on the priority of the support request

Maintenance

Server Support: $100

  • Manage server’s maintenance*

  • Antivirus & hardware monitoring

  • Monthly status report

  • Remote support tool

  • Onsite backup

Desktop Support: $35

  • Antivirus & hardware monitoring for one device

  • Convenient tool for create ticket

  • Remote support tool

  • One hour of remote or onsite support*

Additional Desktop Support: $15

  • Antivirus & hardware monitoring for one device

  • Convenient tool for create ticket

  • Remote support tool

 IP Phone Services: $100

  • Manage server’s maintenance*

  • Antivirus & hardware monitoring

  • Onsite backup

  • Cost per minute is $0.01

Prepaid Block Hours: $240

  • 4 hour of remote or onsite support*

Additional Services

Server Addon Remote Backup Storage: $30

  • External hard drive for offsite backup (included)

  • Backup drive will be rotated monthly

Nas Backup: $30

  • Backup monitoring

  • External hard drive for offsite backup (included)

  • Backup drive will be rotated monthly

IP Phone Server Addon Remote Backup Storage: $30

  • Backup monitoring 

  • External hard drive for offsite backup (included)

  • Backup drive will be rotated monthly

Server Coverage: $250

  • Unlimited remote support during business hours

  • Unlimited onsite support during business hours

  • Manage server’s maintenance

  • Antivirus & hardware monitoring

  • Monthly status report

  • Onsite backup

Workstation Coverage: $60 per device

  • Unlimited remote support during business hours

  • Unlimited onsite support* during business hours

  • Low resource antivirus

  • Hardware monitoring

  • Convenient ticketing agent

  • Remote support agent

IP Phone Services & Support: $150

  • Unlimited remote support during business hours

  • Unlimited onsite support* during business hours

  • Onsite Backup​ 

  • Cost per minute $0.01

Fully Covered

*Maintenance:

Ensure the server is working as intended, applying the latest security updates without disruption workflow, and monitoring the health of the server and it's components.

*Onsite Support is subjected to travel fees based on location